Zendesk

This article guides you through the process of connecting Zendesk to Peaka, allowing you to seamlessly access your Zendesk data within the Peaka platform.

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Prerequisites

Before you start, you will need the following information from Zendesk.

• Domain
• Unique Identifier
• Secret

Follow the steps below to obtain it:

1. Go to Zendesk website and sign in to your Zendesk account.

2. Click on the settings icon, as shown in the image below, to access your account settings.

3. On the Settings page, you will find your Zendesk domain. Make a note of it.

4. Navigate to the Admin Center by clicking on it, as shown in the image below.

5. Inside the Admin Center, go to the “Zendesk API” tab from the left menu and click the “Add OAuth Client” button.

6. Begin by entering a distinct name and identifier for your integration. Following that, choose “Confidential” as the Client type. Proceed by inserting the following URL for the Redirect URLs parameter:

https://peaka.studio/oauth2/callback

7. Next, click the save button to establish your OAuth client. Upon creation, Zendesk will produce a Secret token for you. It’s crucial to record this for future reference.

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Connecting Zendesk to Peaka

Now that you have your requirements, you can connect it to Peaka using the following steps:

1. Navigate to the settings page in Peaka.

2. Click the “Add First Connection” button to initiate the connection process.

3. In the modal that appears, select “Zendesk” as your connection type.

4. Enter your connection name and other requirements.

5. Click “Authorize” to create your Zendesk connection.

Congratulations! You’ve successfully created a connection between Zendesk and Peaka. You can now access and manage your Zendesk data seamlessly within the Peaka platform.